WorldRemit Money Transfer 4+

I’m not sure how this app got its 4.7 stars! It doesn’t even deserve a 2. Beware of their timeframe promise - it’s a farse. World remit promises transactions completed in minutes however I’ve been waiting 7 days for funds to be credited to a bank account. I have had to sit in a chat room on several occasions with each session lasting no less than 30mins with zero resolution at the end. Only failed promises. As I write this review funds sent has still not been received by recipient. Each time I am told that the funds are with their “local partner” and will be delivered soon. What is soon? How long is soon? Heaven forbid you need to send money in an emergency! My advise is to stay away and find a more reliable company to work with. Who are these local partners anyway? Some person physically walking to a bank to deliver funds into a bank account?? This is the only logical explanation for such abysmal service. Considering the advancement of technology and innovation, this really shouldn’t be happening. The most annoying thing here is you have to chase your updates. If a transaction is taking longer than normal I expect you to reach out and assure me that all is well. And please tell customers the truth rather than sending generic messages so we know what exactly we are dealing with! Refine your process and find alternative ways to deliver funds on behalf of your customers!

Hi Oluwalayomi,

Thanks for taking the time to leave us a review! Your feedback is important to us. We're sorry to hear about your experience and we are always working to improve our services. So that we can look into this for you, please get in touch with us directly with more details: https://www.worldremit.com/en/contact-us.

I wasn’t even able to send a transfer as my verification wasn’t completed almost a week later. You are not able to do anything in this app without prior contacting customer service which is just so unhelpful and waste of time. You can’t change even your personal details, like email or address and you are not able to close the account yourself. I spoke with 4 different consultants as to why does it take so long for my verification to be made. Only the 4th one told me that they found my picture not clear enough (the rest continuously told me to wait and wait) and that I should have an email regarding this. I didn’t receive any email and I checked spam as well. She advise me to uninstall and install the app again but how was it helpful if the data would still be saved? I asked her to delete my account then so I can start again and firstly she said she can’t do it. Only when I said that I have right to do so she said she will. Then, she didn’t delate my account but disabled it instead. Now, I’m unable to make a new account as my data is still there and I’m unable to log in either as the account is disabled. I lost a lot of time and nerves on this app and it was not worth it at all. Honestly, I don’t get where all the good reviews came from.

Update: I downloaded TransferGo and whole process took me few minutes with everything. I can recommend that app instead of this one

Hi there,

We're sorry to hear about your experience and we would like to get this resolved for you. So that we can look into this for you, please get in touch with us directly with more details: https://www.worldremit.com/en/contact-us. We’ll need your transaction or customer number to locate your account.

I used WorldRemit satisfactorily many times over several years but recently that run has ended emphatically. They claim to offer a transfer service to the mobile money service Telesom Zaad. In fact, they do not offer that service - they took the money I tried to send but delivered it to a completely different bank. They have since spent weeks telling me the transfer was completed successfully even though the money was not transferred to the account (or even company) they promised and I requested. In simple terms, they have failed to provide a service they offered and which I paid for. They will not return my money to me. Their customer service is terrible - it is difficult to find the number to call and when one does, the 'wait time' gets longer and longer. Once one eventually gets through the customer service team have strung me along saying they need to investigate further. Even though they have now confirmed that it was not delivered to the account or financial services company promised. Ridiculous. I have asked colleagues and they confirm they have experienced similar problems: WorldRemit does not have the agreement in place to offer a service they promise. That means this is not a one-off but a continued practice of taking money for a service they know they cannot deliver. Appalling for a company supposedly built on trust.

Hi! We're sorry about this issue you're having. Thank you for sharing your experience with us. We appreciate your feedback and further information regarding your concern. So that we can look into this for you, please get in touch with us directly with more details: https://www.worldremit.com/en/contact-us. We’ll need your transaction or customer number to locate your account.